Here is the updated policy, tailored specifically for Pakistan.

I have changed the timeline to a 7-day return window (which is the standard for e-commerce in Pakistan), updated the refund processing time to 14 days, added specific rules for wrong or damaged products, and completely removed the irrelevant European Union clause.

Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags intact, and in its original packaging. You’ll also need the receipt, order number, or proof of purchase.

To start a return, you can contact us at shirzanofficial@gmail.com or WhatsApp us at +92 370 9560901. Please note that approved returns will need to be sent to our official address: STREET 6TH B, Bhara Kahu, Islamabad, Pakistan

Note: Items sent back to us without first requesting a return will not be accepted.

Damages, Wrong, or Defective Items

Please inspect your order immediately upon delivery. If the product is wrong, damaged, or defective, contact us within 24 to 48 hours of receiving it.

• We will evaluate the issue immediately and make it right by arranging a replacement or a full refund.

• For valid damaged or wrong item claims, we will cover any return shipping costs or arrange a pickup where applicable.

Non-Returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items). We also cannot accept returns on clearance sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or request our team for an exchange delivery.

Refunds & Processing Time

We will notify you once we’ve received and inspected your returned item to let you know if the refund is approved.

If approved, the refund process takes up to 14 business days to be completed. Your refund will be processed directly via EasyPaisa, JazzCash, or Bank Transfer (or back to your original payment method if paid via card).

If more than 14 business days have passed since we approved your return and you haven't received your funds, please reach out to us at shirzanofficial@gmail.com or call +92 370 9560901.